Hospitality jobs in Glasgow

What you would do

• Provide personalized customer service during car rental and return processes.
• Identify and maximize sales opportunities to meet daily, weekly, monthly, and annual revenue targets.
• Resolve customer issues through the rental journey using company tools and involving management when needed.
• Support colleagues across operations to ensure a smooth customer experience.
• Adhere to SOPs for valeting, delivery, and collection.
• Control customer data under GDPR.

Skills

What you would do

• Take ownership of opening, closing, and daily operations.
• Lead the team through busy night shifts.
• Solve problems on the fly.
• Deliver great customer service and act as go-to person for customer and team queries.
• Monitor unit performance and champion improvements.

Skills

What you would do

• Ensuring customer experience is maintained to the highest standard.
• Ensuring food safety compliance is followed.
• Responsible for a specific area or food offering.
• Organising deliveries, checking delivery notes, and reporting discrepancies.
• Assisting with clearing tables.
• Supporting the management team with team queries.

Skills

What you would do

• Lead strategic project workstreams for the centralization and standardization of Finance and Accounting processes.
• Support expansion of the centralized finance operating model, including hotel transition activities.
• Partner with the wider programme team to deliver projects aligned to overall programme objectives.
• Design and implement new or evolving business solutions and processes.
• Coordinate cross-functional and global teams to deliver complex objectives.
• Implement projects, processes, and tools supporting key business priorities.

Skills

What you would do

• Oversee poolside safety and monitor swimmers.
• Ensure pool areas comply with Health and Safety requirements.
• Conduct pool water tests in accordance with company guidelines.
• Maintain accurate documentation and records.
• Ensure members have a great experience.

Skills

What you would do

• Help the kitchen service run smoothly by keeping it well stocked and clean.
• Maintain hygiene levels and safety regulations in the kitchen.
• Communicate clearly with the team to ensure they have everything they need to create dishes for customers.

Skills

What you would do

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.

Skills

What you would do

• Deliver exceptional guest service from check-in to check-out and everything in between.
• Ensure all aspects of the guest journey are delivered to the highest level.
• Work proactively to ensure guest satisfaction and the smooth running of the front office department.
• Handle front office operations with patience, empathy, and strong verbal communication.

Skills

What you would do

• Serve food and beverages to guests in a friendly and professional manner.
• Address guests' needs and requests efficiently.
• Answer questions and resolve concerns.
• Collaborate with colleagues to ensure smooth operations.
• Comply with health and safety and food service regulations.
• Maintain cleanliness and hygiene standards in kitchen and dining areas.

Skills

What you would do

• Prepare and serve a wide range of drinks, from expertly crafted cocktails to quality non-alcoholic options, with consistency and flair.
• Deliver warm, engaging service that makes every guest feel at home.
• Jump in to support food service and other restaurant operations when needed.
• Stay sharp on menu knowledge and upcoming events to answer guest questions with confidence.
• Handle guest feedback, turning complaints into compliments.
• Keep the bar clean, organized, and running smoothly while following safety and compliance guidelines.

Skills

What you would do

• Welcome and assist customers in a friendly, professional manner.
• Respond to enquiries in person, by telephone and through other channels.
• Provide accurate information on stores, facilities, services, hours, promotions and events.
• Handle complaints and escalate to managers.
• Support customers with accessibility needs.
• Report maintenance, cleaning, security and health and safety issues.

Skills

What you would do

• Own on-premise sales and marketing activities across a defined region.
• Build and maintain relationships with key customers, influencers, and decision-makers in the hospitality and gastronomy scenes.
• Identify new business opportunities and trends.
• Develop and deploy innovative sales strategies and tools.
• Negotiate with customers to increase earnings for both customers and Red Bull.
• Exceed sales and marketing targets.

Skills

What you would do

• Greet customers and assist them with the rental process from start to finish.
• Provide information on vehicle options, rental rates, insurance coverage, and GPS services.
• Process rental agreements and complete necessary documentation.
• Conduct vehicle inspections before and after rental periods, noting pre-existing damage and explaining return procedures.
• Deliver and collect vehicles across the region.
• Resolve customer inquiries and concerns promptly.

Skills

What you would do

• Deliver professional beauty treatments in accordance with Clarins (UK) Ltd treatment guidelines.
• Develop skincare conversations with customers and engage them in the brand journey.
• Sell brand differentiation, ingredient stories, product benefits and recommended homecare products in the Spa and on the counter.
• Build customer loyalty and encourage repeat visits.
• Create retail theatre to attract and entice customers.
• Maintain high standards of hygiene in the treatment room, reception and laundry area.

Skills

What you would do

• Make classic and contemporary cocktails to a high standard, shaking, stirring and building drinks.
• Advise guests on flavours, ingredients and recommendations.
• Create seasonal serves and beautifully presented cocktails.
• Work fast-paced, high-volume bar service during busy festive periods.
• Maintain station preparation, cleanliness and organisation.
• Collaborate with the wider bar and service team.

Skills

What you would do

• Take telephone and internet orders.
• Make outbound courtesy calls to customers and prospects.
• Support drivers with route planning for delivery rounds.
• Update customer records and liaise with relatives.
• Advise customers on cooking, storing and re-ordering meals.
• Prepare promotional literature and communicate new products/promotions.

Skills

What you would do

• Delivering a friendly and confident welcome to all guests and colleagues.
• Acting as the go-to contact for queries, working closely with internal teams and service partners.
• Managing reception operations including desk bookings, meeting room coordination, and locker allocation/maintenance.
• Anticipating guest needs with discretion, initiative, and genuine care.
• Providing first line IT and AV support, troubleshooting issues as a knowledgeable "super user".
• Supporting out of hours events and covering shifts at Edinburgh and other regional offices as required.

Skills

What you would do

• Leading the day-to-day Conference & Banqueting operation, ensuring events are planned, prepared and delivered to an exceptional standard.
• Coaching and developing a high-performing team, setting clear expectations.
• Working with Sales & Events, Kitchen and wider hotel teams to deliver seamless guest experiences.
• Managing multiple functions and priorities simultaneously.
• Planning staffing levels and rotas around business demand while managing labour costs and productivity.
• Ensuring function and meeting spaces are set, presented and maintained to guest and client standards.

Skills

What you would do

• Keep laboratory areas clean, tidy, and compliant with procedures.
• Manage and replenish laboratory stock and consumables.
• Prepare basic laboratory materials and reagents following instructions.
• Handle waste disposal and support autoclave activities.
• Complete routine documentation and records accurately.
• Support scientists by ensuring labs are organised and ready for daily activities.

Skills

What you would do

• Take and fulfil customer orders quickly using digital tools.
• Make food and drink recommendations.
• Maintain food safety standards while managing orders and queues.
• Deliver five-star service under pressure.
• Support colleagues and adapt to where needed during busy periods.

Skills