Customer Service jobs in Sheffield

What you would do

• Work on the Beauty department, supporting Brand counters.
• Handle stockrooms and process deliveries as needed.
• Advise customers on skincare, makeup and fragrance products.
• Keep up to date with new beauty trends.
• Deliver warm, friendly and helpful customer service.
• Support the team during busy periods.

Skills

What you would do

• Collaborate with the management team to support the daily running of the store.
• Manage at least one department, including stock ordering and merchandising.
• Lead a team of managers to maximise sales by establishing goals and objectives.
• Provide superior customer service.
• Oversee the store for the shift in the absence of senior management.

Skills

What you would do

• Drive store commercial performance and KPIs; Analyse sales data to identify performance opportunities; Develop and implement strategic departmental plans; Lead, coach, and develop Retail Managers and Sales Advisors; Run training sessions to increase product knowledge; Oversee daily store operations and adherence to company policies; Monitor store-level KPIs including sales targets and customer satisfaction; Manage weekly wage controls; Control stock movement and run accurate store audits; Implement visual merchandising standards; Build relationships with internal and external stakeholders; Support Store Manager on retail priorities.

Skills

What you would do

• Lead, organise and support a team of warehouse colleagues across the operation.
• Drive shift performance to ensure productivity, service and operational KPI targets are consistently achieved.
• Promote high standards of health, safety, hygiene and compliance, ensuring processes and records are completed accurately.
• Carry out quality and compliance checks to meet customer and audit standards.
• Deliver team briefings and clear communication so colleagues stay informed and focused on priorities.
• Support smooth running of goods in and warehouse operations so stock is received, handled and made available efficiently.

Skills

What you would do

• Driving the bus fleet safely and smoothly.
• Delivering excellent customer service to passengers of all ages and backgrounds.
• Creating a welcoming environment where customers feel respected and cared for.
• Working flexible shifts including early mornings, evenings, and weekends.

Skills

What you would do

• Achieve fragrance sales targets through effective selling and customer engagement.
• Build customer relationships to influence and convert buyers.
• Deliver Coty customer service standards in every interaction.
• Drive add-on sales and recommend alternative products.
• Handle customer queries and complaints.
• Maintain visual merchandising and housekeeping standards.

Skills

What you would do

• Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments.
• Collaborate with Product team by providing customer feedback for product enhancement.
• Communicate directly with customers to gather details as needed to fully define issues or requests.
• Work with CSM team to swiftly resolve customer issues.
• Investigate and document technical issues.
• Manage ticketing queue, ensuring timely resolution of reports and requests.

Skills

What you would do

• Support case handlers with client and third-party communications and administrative work.
• Take inbound calls, build positive relationships, and deal with issues.
• Work from and maintain a task list, scheduling follow-up tasks with third parties and internal partners.
• Complete ad-hoc requests including telephone conversations with customers and third parties.
• Answer email queries via a shared inbox.
• Support development and implementation of system or process changes.

Skills

What you would do

• Educate customers on application techniques, routines and product benefits.
• Stay up to date with beauty trends, new launches and the full product assortment.
• Provide expert product guidance across makeup, skincare and fragrance.
• Drive sales through proactive customer engagement, upselling and promoting services and the loyalty programme.
• Process transactions accurately and maintain a tidy cash area.
• Receive, check and organise deliveries, support stock counts and maintain accurate inventory.

Skills

What you would do

• Welcoming customers into the store and understanding their needs.
• Guiding customers to the right products and making transactions easy.
• Assisting with deliveries and maintaining product stock levels.
• Collecting customer orders.
• Keeping store standards high.
• Working as part of a store team.

Skills

What you would do

• Handle inbound dealership contacts via telephone, email and live chat.
• Support dealerships with queries regarding invoicing and settlement, explaining settlements and billing.
• Gather, review and upload partner data to ensure smooth onboarding onto the payment platform.
• Explain additional KYC requirements to dealerships.
• Achieve and maintain quality and productivity targets.
• Adhere to company policies and Consumer Duty guidelines.

Skills

What you would do

• Deliver a positive customer experience through conversation and service.
• Uphold mystery shop standards and company health & safety regulations.
• Process new shipments and keep receiving and back stock areas clean and organised.
• Complete weekly tasks such as markdowns, re-tickets, transfers and RTVs.
• Assist in merchandising and display projects and keep the sales floor stocked and ticketed.
• Support loss prevention and inventory control.

Skills

What you would do

• Support the Store and Assistant Store Manager to drive sales and profitability.
• Coach and motivate sales associates to deliver high levels of customer service and keep the store customer-ready.
• Maintain store presentation and retail operation standards in line with visual merchandising guidelines.
• Ensure operational policies and procedures are respected.
• Monitor store KPIs and contribute to achieving them.
• Open and close the store and take responsibility when necessary.

Skills

What you would do

• Locate external meter chambers and enter customer premises (homes, factories, schools) on a cyclical basis to record water meter readings accurately and timely.
• Maintain meter reading rounds and location notes to agreed standards.
• Attend customer appointments to investigate high and low consumption and take appropriate action.
• Carry out ad hoc meter readings such as checks and final reads.
• Identify and replace damaged meters where possible within trained capability.
• Identify street furniture defects and undertake remedial action.

Skills

What you would do

• Manage guest check-in and check-out processes.
• Ensure all aspects of the guest journey and experience are delivered to the highest level.
• Work proactively to ensure guest satisfaction and the smooth running of the front office department.
• Handle guest inquiries and resolve issues with patience and empathy.
• Communicate effectively with guests and team members.

Skills

What you would do

• Prepare accurate, competitive quotations for door kit packages by reviewing customer specifications, drawings, schedules, and project requirements.
• Ensure pricing and margins align with business objectives.
• Resolve specification queries and clarify project requirements with customers and internal teams.
• Collaborate with Sales, Customer Service, Scheduling, and Production teams to ensure smooth transition from quotation to order fulfilment.
• Enhance estimating tools, templates, and pricing databases.
• Identify opportunities to improve accuracy, efficiency, and turnaround times.

Skills

What you would do

• Lead, coach and inspire a team of Consultants to achieve store goals.
• Stay hands-on on the shop floor helping customers discover sleep products.
• Maintain high store standards and keep the store looking its best.
• Drive store performance and own commercial results, including uncapped commission and monthly store bonus targets.
• Deliver excellent customer service and create a positive shopping and sleeping experience.
• Develop team members through training and ongoing support.

Skills

What you would do

• Deliver personalized customer service at the beauty counter.
• Provide expert advice on skincare, colour, and fragrance.
• Conduct skincare consultations and perform RDSE services.
• Drive retail sales towards individual and team targets.
• Engage customers with product demonstrations and tailored recommendations.
• Build customer relationships to encourage loyalty and repeat business.

Skills

What you would do

• Engage customers at the store entrance and enhance the customer journey through meaningful interactions.
• Tailor and promote innovative products and services to create exceptional customer experiences.
• Drive sales and meet personal and store KPIs.
• Provide personalised solutions for general mobile or network-related enquiries and ensure prompt resolution.

Skills

What you would do

• Starting and finishing on driveway, paid from van departure to return home.
• Working independently across varied locations and conditions.
• Using technical knowledge and communication to ensure positive customer experience.
• Solving problems on the spot at roadside situations.
• Performing vehicle maintenance and repair.
• Driving a patrol van to attend breakdowns.

Skills