Customer Service jobs in Manchester

What you would do

• Managing a cohort of key restaurant partners.
• Growing GMV within accounts by helping partners increase orders through their app and website.
• Running regular check-ins with partners and gathering feedback to share with product and commercial teams.
• Using CRM insights to identify areas where partner performance could improve and where extra support or products would help.
• Driving adoption of additional products and features such as marketing packages, ePOS and Self-Service Kiosks.
• Identifying upsell opportunities on existing products and services.

Skills

What you would do

• Drafting and delivering stakeholder engagement strategies for infrastructure projects.
• Writing clear communications and managing design and print processes.
• Organising community events, surveys, and virtual consultation rooms.
• Interpreting feedback data and presenting themes and key issues to projects.
• Advising clients on communication and engagement activities.
• Managing project timelines, budgets, and resources.

Skills

What you would do

• Design, support, optimise and continually improve enterprise Oracle Integration Cloud (OIC) solutions.
• Enhance and optimise existing integrations across Oracle and third-party platforms.
• Support complex integration landscapes spanning SaaS, PaaS and on-premise environments.
• Drive improvements in reliability, performance, resilience and scalability.
• Lead technical investigations and complex problem resolution.
• Provide strategic guidance and technical leadership as a trusted advisor to customers.

Skills

What you would do

• Lead the performance and day-to-day tasks of the Pack and Receive and Kitchen teams during shifts.
• Coach and motivate team members.
• Ensure order accuracy and fast, efficient delivery to customers.
• Focus on perfecting the customer experience for each order.

Skills

What you would do

• Clean guest rooms and all guest areas and back of house.
• Follow housekeeping departmental standards.
• Respond to guests' special requests (cribs, cots, extra towels).
• Maintain inventory of housekeeping supplies.
• Report maintenance items.
• Follow departmental policies and procedures.

Skills

What you would do

• Help customers discover products from the latest footwear, clothing and accessories.
• Build complete fits and make product recommendations.
• Learn brands, trends and product stories to support customers.
• Support key trading events including Black Friday, Christmas Eve and Boxing Day.
• Contribute to store targets and build customer confidence.
• Keep the store looking great, organise stock and ensure customers feel welcome.

Skills

What you would do

• Checking in and checking out guests using Opera or similar reception system.
• Greeting guests with a warm Hotel Indigo welcome.
• Handling ad-hoc guest requests and service recoveries for complaints.
• Providing guests with information about the hotel and local area.
• Recognising IHG One Rewards members and encouraging new joiners.

Skills

What you would do

• Supporting the preparation and coordination of examiners to ensure accurate and timely marking.
• Building positive relationships with examiners through regular phone and email contact, providing guidance and support.
• Monitoring progress reports, resolving issues and helping keep delivery on track.
• Working collaboratively to support smooth and compliant marking processes.
• Training and supporting a small team of temporary staff during peak periods to deliver key marking outcomes.
• Providing excellent customer service to associates via Puzzel and CRM systems.

Skills

What you would do

• Dealing with telephone queries from customers experiencing financial difficulties (inbound and outbound).
• Having conversations with customers to find suitable payment solutions for missed payments.
• Setting up payment plans and working with specialist teams to support customers.
• Recording conversations and administrative actions within relevant systems.
• Reviewing processes that could be automated or enhanced.
• Identifying and raising risks with the line manager.

Skills

What you would do

• Serve and sell food products to customers, recommending and selling new products.
• Fill shelves and maintain stock.
• Use digital tools such as the Sparks App and in-store devices to enhance the customer experience.
• Work across various areas of the store adapting to changing demands.
• Deliver fast, high-pressure customer service and support team members to deliver a seamless customer experience.

Skills

What you would do

• Accurately process stock quickly to the highest standard, including scanning, unpacking, hanging, size cubing and putting stock away.
• Present stock attractively and place it on sales floors or in stockrooms correctly.
• Keep operational areas of the store clean, tidy and organised.
• Offer fast and friendly customer service from back or front areas of the store, working on the sales floor as needed.
• Work as part of the store team, reporting to a Coordinator or Manager.

Skills

What you would do

• Provide inspirational, authentic, and personalised customer service.
• Understand clients' skin and makeup goals to confidentially recommend custom-fit routines.
• Sell Clinique products across skincare, makeup, and fragrance.
• Deliver a superior client experience making clients feel valued, respected, connected, and confident.

Skills

What you would do

• Dispatch field engineers based on location, skills, and job urgency using dispatching software.
• Coordinate and deploy engineers to ensure timely and efficient service delivery.
• Manage a smooth scheduling system and reallocate tasks as needed.
• Communicate with customers to manage expectations, resolve conflicts, and handle escalations.
• Track job progress to ensure timely completion and adherence to service standards.
• Build relationships with internal teams, engineers, and customers to resolve issues quickly.

Skills

What you would do

• Receive, unpack and check incoming deliveries against delivery notes.
• Organise, clean, and label the stockroom to maximise space.
• Size, tag, and prepare products according to company standards.
• Replenish stock to the shop floor to support sales.
• Follow health & safety procedures when handling stock.
• Support the store team with general operational tasks.

Skills

What you would do

• Deliver exceptional member experiences and convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend.
• Conduct tailored club tours based on fitness goals.
• Use questioning, rapport building and objection handling.
• Follow up enquiries and leads to maximise conversion.
• Build member relationships to improve retention.

Skills

What you would do

• Attend incidents in a timely manner to meet SLAs and restore customer equipment to working condition.
• Perform scheduled maintenance including system inspections, preventive maintenance, software updates and upgrades.
• Troubleshoot, diagnose, and repair products and associated equipment within the assigned territory.
• Complete administrative duties such as spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports.
• Maintain system configurations, customer contacts, and rapport with the assigned customer base.
• Provide feedback to the Regional Manager and participate in continuous improvement projects.

Skills

What you would do

• Complete an 18–24-month hairdressing apprenticeship with in-house educators and assessors or at the Flagship Academy in London.
• Work a full 40-hour week across shifts covering salon opening hours.
• Deliver professional shampoo treatments and provide warm hospitality and refreshments to clients.
• Maintain the salon's presentation and act as a brand ambassador for TONI&GUY.
• Complete an 8-week fixed-term Salon Support role before apprenticeship enrolment.
• Optionally participate in global brand activities such as stage work, backstage assistance, and events like London Fashion Week and Salon International.

Skills

What you would do

• Managing the project lifecycle of creative aspects of the client journey.
• Liaising with Copy, Post-Production, Music, and Voice teams to develop audio branding productions.
• Working with Technical Teams to implement productions and resolve outstanding cases.
• Contacting clients after email campaigns to determine update requirements.
• Supporting Account Managers in identifying additional business opportunities.
• Responding to incoming client queries and proactively contacting clients/internal departments.

Skills

What you would do

• Welcome customers into the branch and understand their needs, offering trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them.
• Support customers in person, over the phone and through digital services.
• Work closely with colleagues in a busy branch environment to deliver excellent customer service at peak times.
• Follow processes, spot potential issues, and escalate concerns where needed to protect customers and Nationwide.

Skills

What you would do

• Deliver outstanding customer service and build customer relationships to encourage repeat custom.
• Urge safer gambling practices.
• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Demonstrate products and betting terminals to customers.
• Handle customer complaints with empathy and problem-solving.

Skills