Customer Service jobs in Glasgow

What you would do

• Offer fast and friendly customer service, helping customers find the right products.
• Share product knowledge with customers.
• Work across all store areas including sales floors, stockrooms, and processing deliveries.
• Support stock operations and follow company policies and procedures.

Skills

What you would do

• Reviewing and challenging design-stage risk management information.
• Working with designers to develop hazard-mitigation strategies.
• Gathering information to inform risk profiles, PCI, HSF or BSA compliance plans.
• Advising clients and stakeholders on legal responsibilities under CDM.
• Applying CDM principles to complex, non-standard project scenarios.
• Scoping project issues and developing methodologies to resolve them.

Skills

What you would do

• Drive a 7.5 Tonne vehicle on designated local routes, making 40-50 stops per day.
• Use Saturn handheld devices to track progress and manage deliveries.
• Load and unload parcels using sack barrows and hand trucks.
• Interact with customers as the friendly face of the delivery service.
• Navigate local routes safely and efficiently.

Skills

What you would do

• Proactively manage cases in arrears for retail mortgage customers.
• Assess customer circumstances and offer tailored forbearance solutions to mitigate losses.
• Manage late arrears cases.
• Liaise with external solicitors, receivers, and asset managers where enforcement action has commenced.
• Apply knowledge of banking regulations (Consumer Duty, MCOB, CONC) to customer payment difficulties.
• Communicate and negotiate with customers to deliver good outcomes.

Skills

What you would do

• Take ownership of opening, closing, and daily operations.
• Lead the team through busy night shifts.
• Solve problems on the fly.
• Deliver great customer service and act as go-to person for customer and team queries.
• Monitor unit performance and champion improvements.

Skills

What you would do

• Deliver multi-drop orders to customers' homes in a 3.5 ton van, handling heavy lifting of goods ranging from paint to flooring.
• Fulfil customer orders on the shopfloor using new technology.
• Support colleagues on the shopfloor as needed.
• Ensure deliveries arrive on time and in excellent condition.
• Work a rota including weekends, evenings and bank holidays.

Skills

What you would do

• Deliver milk products to stores and regional distribution centres.
• Load and reload vehicles at depots.
• Ensure timely deliveries, accurate documentation, and compliance with safety and transportation regulations.
• Complete driver and vehicle checks.
• Perform route checks for safety restrictions, planned road works, and traffic.
• Act as the interface between the business and its customer base.

Skills

What you would do

• Travel to meet clients and build relationships with the community.
• Support clients in person and over the phone, arranging family visits and answering questions.
• Maintain the cleanliness, safety, and welcoming environment of the funeral home, reporting maintenance issues.
• Use digital systems and devices to manage client documentation, funeral arrangements, and invoicing.
• Refer regulated work, such as selling funeral plans, to the Funeral Plan Arrangers team.
• Assist with manual handling of coffins and care/preparation of the deceased (e.g., hair, make-up for viewings).

Skills

What you would do

• Handle night-time check-in and check-out of guests.
• Ensure all aspects of the guest journey are anticipated and delivered to a high standard.
• Work proactively to ensure guest satisfaction and smooth running of the front office department.
• Maintain a secure and seamless guest experience during night hours.

Skills

What you would do

• Engage customers at the store entrance and enhance the customer journey through meaningful interactions.
• Tailor and promote innovative products and services to create exceptional customer experiences.
• Drive sales and meet personal and store KPIs.
• Provide personalised solutions for general mobile or network-related enquiries and ensure prompt resolution.

Skills

What you would do

• Provide leadership and direction to the cost management team.
• Set strategy and ambition for the team.
• Identify, coach and mentor talent.
• Act as a brand ambassador and create a pipeline of opportunity.
• Deliver high quality cost management/quantity surveying services across the full project lifecycle.
• Manage and prioritise multiple projects simultaneously.

Skills

What you would do

• Greet customers and assist them with the rental process from start to finish.
• Provide information on vehicle options, rental rates, insurance coverage, and GPS services.
• Process rental agreements and complete necessary documentation.
• Conduct vehicle inspections before and after rental periods, noting pre-existing damage and explaining return procedures.
• Deliver and collect vehicles across the region.
• Resolve customer inquiries and concerns promptly.

Skills

What you would do

• Serve as first point of contact for prospective and existing small business customers.
• Deliver professional, friendly, personable service and take ownership of customer queries and requests.
• Build understanding of customer needs through meaningful conversations and recommend suitable banking products and services.
• Support the team's wider business objectives, including helping customers use digital services and solutions.
• Maintain high standards of data quality and accuracy.
• Ensure policies, procedures, and FCA banking regulations are consistently followed.

Skills

What you would do

• Provide personalized customer service during car rental and return processes.
• Identify and maximize sales opportunities to meet daily, weekly, monthly, and annual revenue targets.
• Resolve customer issues through the rental journey using company tools and involving management when needed.
• Support colleagues across operations to ensure a smooth customer experience.
• Adhere to SOPs for valeting, delivery, and collection.
• Control customer data under GDPR.

Skills

What you would do

• Lead digital delivery across multiple projects and frameworks in Scotland, acting as the digital lead and ensuring teams are equipped with the right tools, methods and capabilities to deliver.
• Develop and implement digital optimisation strategies in collaboration with the core digital team, translating strategy into owned, deliverable workplans.
• Advise clients on digital transformation approaches, including data governance frameworks, operating models, platform adoption and roadmap development.
• Engage with Client Account Managers across Scotland to identify digital opportunities, support client relationships, and define delivery requirements.
• Champion the understanding and adoption of AI, machine learning and data science techniques across project teams and client engagements.
• Identify automation and digital innovation opportunities within project delivery, working with teams to develop Minimum Viable Products (MVPs) with scaling potential.

Skills

What you would do

• Engage with customers to deliver exceptional service and provide tailored product recommendations.
• Drive sales to achieve and exceed store targets.
• Maintain store presentation through stock replenishment and organisation.
• Support visual merchandising standards in line with the Cruise brand.
• Assist with deliveries and stock processing.
• Ensure pricing is accurate and up to date.

Skills

What you would do

• Assist in resolving domestic claims as the main contact for customers and stakeholders during the claims process.
• Provide excellent customer service on every call.
• Record claim details accurately and set clear expectations for the service journey.
• Learn policy and procedure requirements.
• Empathise with customers and handle difficult conversations.
• Work closely with the Home Adjusting team and communicate with various departments to ensure customers are at the heart of everything.

Skills

What you would do

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.

Skills

What you would do

• Create detailed design deliverables for packages of work.
• Create technical specifications for designs and contractual documentation.
• Undertake design analysis, review and approve the work of others to ensure quality of deliverables.
• Resolve technical problems, provide solutions, and advise clients and stakeholders.
• Manage deliverables to timescales and budgets.
• Develop personal and company profiles within the client base and wider industry.

Skills

What you would do

• Work as part of the wider FSP project team to deliver technical solutions to clients.
• Document requirements and advise and consult with customers on their business needs.
• Configure Microsoft 365 products (Teams, SharePoint, OneDrive, Viva Engage, Power Platform) to customer requirements.
• Produce technical artefacts including administration guides and configuration documents.
• Stay up to date with the latest technology developments and promote them within projects.
• Share knowledge as part of the FSP technical community.

Skills