Customer Service jobs in Liverpool

What you would do

• Deliver exceptional guest service from check-in to check-out and everything in between.
• Ensure all aspects of the guest journey are delivered to the highest level.
• Work proactively to ensure guest satisfaction and the smooth running of the front office department.
• Host and greet guests with patience, empathy, and a positive attitude.
• Collaborate with the Front Office Team to maintain high standards of service.

Skills

What you would do

• Own territory management plans and prepare store visits within an assigned territory.
• Deliver retail revenue and marketing plans by supporting and growing in-store standards.
• Build and maintain strong relationships with the retailer network to drive sales and returns to Good Causes.
• Support the Annual Business Plan by delivering key messages and marketing updates to the retail network.
• Review Retail Sales Team objectives against agreed measures, working cross territory/divisionally.
• Drive high in-store standards and ensure retailers comply with player protection through the Retail Training Centre.

Skills

What you would do

• Support clients to develop and understand their sustainability and decarbonisation requirements.
• Develop, deliver, and review whole life carbon reduction strategies across scoping mechanisms (GLA, LETI, RIBA, RICS, BREEAM).
• Liaise with clients and designers to develop strategies at outset and implement them from early design through construction.
• Deliver assessment certification schemes such as BREEAM and DREAM.
• Deliver sustainability appraisals such as SAW and SEEAM.
• Support project management and programming.

Skills

What you would do

• Deliver style advice and five-star customer service in the Fashion, Home & Beauty section.
• Drive sales of fashion items and grow share in the style space.
• Use digital tools such as the Sparks App and in-store devices to enhance the customer experience.
• Maintain high standards of speed and accuracy while balancing efficiency.
• Support the team and adapt flexibly to where they are needed across the store.

Skills

What you would do

• Educate customers on application techniques, routines and product benefits.
• Stay up to date with beauty trends, new launches and the full product assortment.
• Provide expert product guidance across makeup, skincare and fragrance.
• Drive sales through proactive customer connection, upselling and promoting services and the loyalty programme.
• Process transactions accurately and maintain a tidy cash area.
• Receive, check and organise deliveries, support stock counts and maintain accurate inventory.

Skills

What you would do

• Achieve individual retail sales goals and exceed targets.
• Demonstrate products to customers and build strong customer connections.
• Provide waxing, tinting, and tweezing services.
• Support in-store, external, and charity events to promote products and boost sales.
• Complete daily and weekly sales tracking worksheets and assist with counter manager administration.
• Maintain a clean, hygienic counter and displays to uphold brand standards.

Skills

What you would do

• Deliver outstanding customer service in a betting shop environment.
• Urge safer gambling practices.
• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Demonstrate products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.

Skills

What you would do

• Support the store management team across all product areas and back of house.
• Run the store when needed.
• Manage a team to deliver service and accurate stock processes while meeting targets.
• Work hands-on alongside the team on commercial and operational activities.
• Keep communication up-to-date and accurate to meet business needs.
• Lead, coach and motivate the team to prioritise customer service and achieve performance targets.

Skills

What you would do

• Carry out planned maintenance on gas engines and associated plant equipment to maximise reliability.
• Respond to out-of-hours callouts, diagnosing and resolving faults to restore operations.
• Collect and dispatch oil samples per agreed procedures.
• Order correct parts and return unused items to reduce waste.
• Maintain accurate van stock and report shortages to the Area Manager.
• Build customer relationships through responsive service.

Skills

What you would do

• Analyse and interpret real-time data to make decisions that maximise efficiency, productivity and service delivery.
• Track resource supply including shrinkage management across the customer care estate.
• Collaborate with Ops Control Analysts to improve resource efficiency and performance.
• Manage outbound dialler for Collections and Insurance campaigns, ensuring file utilization.
• Monitor all channels across the customer care estate and provide service level updates to stakeholders.
• Build relationships with planning and operational teams and maintain two-way feedback channels.

Skills

What you would do

• Resetting the salesfloor, creating eye-catching displays, and replenishing shelf stock.
• Ensuring stock is correctly priced and price changes are clear to customers.
• Handling stock, stock transfers, deliveries, and removing items that don't meet standards.
• Implementing salesfloor layout changes.
• Keeping the stockroom tidy and well-organised.

Skills

What you would do

• Acting as a key point of contact for families, patients, referrers, clinical colleagues and senior leaders.
• Coordinating rotas and visits.
• Maintaining accurate patient information.
• Responding to changing priorities.
• Producing management and statistical reports.
• Managing competing demands and prioritising workload.

Skills

What you would do

• Collect the deceased from a range of locations and scenarios in a professional and empathetic manner.
• Bear coffins on the day of the funeral and drive funeral vehicles.
• Maintain the cleanliness of equipment and facilities, including vehicles.
• Prepare coffins and engrave name plates.
• Prepare the deceased in care for viewings and the funeral.
• Maintain client management applications daily, inputting detailed and timely information to keep records updated.

Skills

What you would do

• Handle reservations and resolve customer enquiries while building rapport with a diverse range of customers.
• Connect with local business partners, grow a network, and develop lasting relationships.
• Understand financial mechanics including cost control and interpreting profit and loss statements.
• Learn to manage a fleet, plan strategically, and drive performance.
• Take the lead in mentoring, training, and developing a team, with opportunity to manage and promote others as you grow.

Skills

What you would do

• Deliver exceptional customer service and maintain high standards of product knowledge.
• Develop skincare conversations with customers and engage them in the brand journey.
• Promote brand differentiation, ingredient stories, product benefits and usage.
• Create retail theatre to attract and entice customers.
• Focus on customer loyalty and retention.
• Overcome selling challenges and drive product sales.

Skills

What you would do

• Advise customers on kitchen and bathroom products, finance, and installation options.
• Ask questions and explore possibilities to recommend the right solutions.
• Use software to produce inspirational designs.
• Coordinate multiple projects and support customers virtually and face to face.
• Take customers from inspirational ideas through to delivery.
• Work closely with colleagues and installers to ensure the best service on every project.

Skills

What you would do

• Greet and welcome patients at the reception desk.
• Manage front-of-house reception duties in a dental practice.
• Communicate with patients and colleagues to deliver a positive service experience.
• Build and maintain strong relationships with patients and colleagues.
• Support the practice's reception team in a welcoming environment.

Skills

What you would do

• Provide first line technical support to staff via telephone, email and customer portal.
• Log incidents and requests in ServiceNow and manage Service Desk tickets.
• Respond to queries raised by email or self-service.
• Escalate incidents and requests to support or DevOps teams as appropriate.
• Assign incidents to appropriate SLAs using the impact and urgency matrix.
• Operate the escalations procedure defined in the Incident Management process.

Skills

What you would do

• Manage the Student Services department including front-of-house reception staff and the Student Services Assistant.
• Oversee student finance, day-to-day student administration, and safeguarding/welfare.
• Resolve student enquiries and concerns, maintaining accurate records.
• Lead student inductions and the overall student experience.
• Proactively sell courses, upgrades, and extensions to existing and prospective students.
• Manage local and walk-in business.

Skills

What you would do

• Deliver engaging customer service at every stage of the customer journey.
• Use product knowledge and sales training to drive sales and increase profits.
• Proactively understand customer needs and resolve queries.
• Work flexibly across the shop supporting the wider team, including till support, stock replenishment, price ticketing and general shop-keeping.
• Identify areas of improvement and implement solutions.
• Support accurate stock counts to protect profits.

Skills