Customer Service jobs in Birmingham

What you would do

• Manage stock and deliveries across the store.
• Track deliveries and manage stock using digital tools.
• Keep the shop floor full, clean, and ready for customers.
• Work across the wider store as needed.
• Support colleagues across functions.
• Handle early morning deliveries and late-day stock shifts.

Skills

What you would do

• Act as Principal Designer under the CDM Regulations and support clients in discharging their legal duties.
• Review and coordinate design information to identify, eliminate or reduce foreseeable health and safety risks.
• Work collaboratively with architects, designers, engineers, contractors and clients on design risk management.
• Develop systems and processes to improve efficiency of CDM and H&S services.
• Build client relationships as a trusted advisor on design risk management and regulatory compliance.
• Manage commissions, ensuring client expectations and scope of service are delivered.

Skills

What you would do

• Provide advanced remote and onsite technical support for end users across Microsoft 365, Azure, Windows, macOS, mobile devices, and business applications.
• Act as primary escalation point for Tier 1 Engineers, owning complex incidents through to resolution.
• Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and Intune.
• Administer Microsoft Intune, Autopilot, device compliance policies, application deployment, and endpoint security configurations.
• Manage Microsoft Entra ID, Active Directory, Group Policy, user provisioning, access management, and identity-related issues.
• Support Azure-hosted services, Azure Virtual Desktop, virtual machines, storage, and cloud networking.

Skills

What you would do

• Safely operate a Luton van to collect and remove unwanted items from various locations.
• Transport goods for disposal or relocation as instructed.
• Load and unload items, ensuring safe handling and securing loads during transit.
• Dispose of waste in compliance with company policies and environmental regulations.
• Maintain accurate records of collections, deliveries, and disposals.
• Perform basic vehicle checks and report any maintenance issues.

Skills

What you would do

• Lead technical delivery across WME projects covering river and coastal engineering, dams and reservoirs, waterways, ports and maritime infrastructure, flood risk management, climate adaptation and nature-based solutions.
• Act as trusted advisor to clients, driving technical excellence and strategic growth.
• Mentor and develop team members and manage a team of 3–5 staff, supporting welfare, career development and resourcing.
• Promote and integrate emerging technologies into project delivery.
• Expand capabilities in coastal engineering, scour analysis and hydraulics.
• Lead bid development and contribute to commercial and technical tendering.

Skills

What you would do

• Drive HGV Class 1 & 2 on pre-planned routes delivering insulation and dry lining materials.
• Carry out routine vehicle checks to ensure roadworthiness.
• Report vehicle defects to line/branch manager.
• Complete tachograph and essential documents in a timely manner.
• Load orders correctly per health and safety procedures and complete pre-departure documentation.
• Obtain correct signatures on delivery notes.

Skills

What you would do

• Applying academic knowledge to challenging live projects across the Retirement client base.
• Helping clients understand and manage pension risks.
• Gaining on-the-job experience through a full induction and training programme.
• Developing technical and consulting skills.
• Building understanding of the firm's work and future opportunities.

Skills

What you would do

• Ensure high standard of tidiness and cleanliness in all areas of the Health Club.
• Complete and record quality and safety checks per company procedures.
• Acknowledge members, anticipate needs, and action requests efficiently.
• Maintain safe and secure environment for guests, members, and colleagues.
• Ensure uninterrupted member access to towels and consumables.
• Clean and prepare club public areas and back-of-house areas to defined standards.

Skills

What you would do

• Serve consumers in-store and guide them to products that meet their needs.
• Build brand trust and loyalty across store zones.
• Maintain product knowledge and keep the store sharp.
• Meet sales goals.
• Work flexible retail shifts including day, evening, weekends, and holidays.

Skills

What you would do

• Lead, author and coordinate Landscape and Visual Impact Appraisals and Assessments.
• Lead design projects including urban realm and mixed-use developments through all LI/RIBA stages in a BIM level 2 environment.
• Prepare bids for small to complex multi-disciplinary projects.
• Lead, manage and delegate project work to junior team members.
• Provide client-facing design advice, lead workshops and stakeholder events.
• Support development of relationships with public and private sector clients.

Skills

What you would do

• Manage day-to-day car park operations and maintain smooth vehicle flow.
• Coordinate vehicle movements with sales and service teams across the site.
• Assist customers with parking enquiries, directions, and arrival support.
• Monitor parking availability and allocate spaces efficiently and safely.
• Maintain a clean, organised, and well-managed car park environment.

Skills

What you would do

• Drive sales turnover and market share through consumer-focused selling and excellent retail service.
• Achieve daily/weekly targets and monitor competitor activity.
• Deliver the Brand Strategy and local marketing/event initiatives.
• Manage refunds and complaints per company guidelines.
• Plan and execute visual merchandising layouts.
• Manage daily replenishment, deliveries, stock movements and administration.

Skills

What you would do

• Manage daily operational and administrative operations of the department, including establishing work priorities and ordering stock.
• Welcome clients, visitors, deliveries and contractors to the office.
• Complete logs, forms and work-related administration.
• Check stock levels of paper, reprographic supplies and stationery, and order stock and ad-hoc requests.
• Deliver ad-hoc requests, fill stationery cupboards and deliver files and dividers.
• Compile information for the Managers Monthly Report (MMR).

Skills

What you would do

• Greeting and supporting guests throughout their journey.
• Taking guest orders, delivering food and drinks, and checking in with guests.
• Conducting box demos and delivering steps of service to TOCA Social standards.
• Handling guest enquiries and bookings in person and by phone, upselling where possible.
• Managing the cloakroom and boot room.
• Walking guests through the F&B offering and making recommendations.

Skills

What you would do

• Booking NHS patients into the hospital and managing referrals.
• Liaising with the NHS team and wider hospital departments.
• Monitoring appointment outcomes and breaches.
• Handling patient queries over the phone and via email.
• Providing excellent customer service and patient care.

Skills

What you would do

• Maintaining customer databases and answering internal and external queries via telephone and online.
• Supporting the ordering of vehicles for customers using the internal fleet management system.
• Ensuring all orders comply with Lookers policies and procedures.
• Providing customers with accurate quotations using the approved quotation system.
• Completing all relevant paperwork to a high standard.
• Reporting to the Dealership Accountant.

Skills

What you would do

• Provide high-level administrative support for BIA programmes including timetabling, pre-arrival communications, on-boarding, and student records management.
• Monitor and report on student attendance and engagement.
• Support processes such as Reasonable Adjustments, Reasonable Diligence, Academic Integrity, Exceptional Circumstances, and end-of-session administration.
• Act as primary contact for academic staff, resolving queries and escalating when needed.
• Take responsibility for complex tasks including welcome, induction/re-induction, placements, examinations, progression, and graduation.
• Prepare and deliver management and institutional reports, including complex data requests.

Skills

What you would do

• Lead shifts with energy, pace, and focus.
• Support, coach, and motivate the team on the floor.
• Deliver fast, friendly, unforgettable guest experiences.
• Step in where needed, always leading from the front.
• Keep the store running smoothly, clean, and fully stocked.
• Support the Store Manager in driving performance and results.

Skills

What you would do

• Coordinate and support the process for Technical Documentation Reviews and monitor KPI reports, coordinating resultant actions.
• Manage processes related to Technical Documentation reviews.
• Assist with management of complaints.
• Support client calls and attend client meetings to enhance customer relationships, especially for Key Clients.
• Raise purchase orders for invoicing clients.

Skills

What you would do

• Deliver high-quality customer service to customers and retailers.
• Provide a warm, personalised welcome to guests.
• Handle customer and occupier queries and issues.
• Provide accurate information on centre retailers, facilities and directions.
• Communicate with colleagues to ensure duties are fulfilled to the highest standards.
• Communicate with the Occupier and Customer Manager and Marketing team on destination events and marketing activity.

Skills