Customer Service jobs in Edinburgh

What you would do

• Provide welcoming, inspirational and personalized in-store make-up services to customers.
• Educate and delight customers on make-up techniques and products.
• Work as part of a team to create impact with in-store events.
• Ensure the store achieves high standards of visual merchandising.
• Work retail hours including days, nights, weekends and special events in a fast-paced environment.

Skills

What you would do

• Support client needs and work with BD to generate new leads and new business.
• Execute the annual Business Plan against individual targets.
• Build new client relationships and maintain existing ones to minimise attrition and deliver new instructions and referrals.
• Structure and lead client meetings, ensuring advice is up to date, technically accurate and meets client needs.
• Advise on retirement planning, inheritance and tax efficiency.
• Undertake annual client reviews aligned to changing risk attitudes and strategic requirements.

Skills

What you would do

• Open, close, and manage daily operations of the unit.
• Lead and supervise the team through busy shifts.
• Deliver great customer service and resolve customer and team queries.
• Monitor unit performance and champion improvements.
• Handle and sell alcohol.

Skills

What you would do

• Dealing with customer complaints and assisting members of the public.
• Attending first aid incidents and fire/bomb evacuations.
• Assisting retailers with shoplifting matters.
• Policing customer and staff car parks.
• Handling lost/found children and property.
• Assisting motorists in car parks (accidents, thefts).

Skills

What you would do

• Deliver multi-drop orders to customers' homes in a 3.5 ton van, handling heavy lifting of goods ranging from paint to flooring.
• Fulfil customer orders on the shopfloor using new technology.
• Support colleagues on the shopfloor as needed.
• Ensure deliveries arrive on time and in excellent condition.
• Work a rota including weekends, evenings and bank holidays.

Skills

What you would do

• Deliver a high-quality customer experience in the Fashion, Home & Beauty section.
• Conduct 1-to-1 styling appointments and style advice on suits and other fashion items.
• Offer bra fitting and beauty routine advice.
• Recommend products both in-store and online.
• Use digital tools such as the Sparks App and in-store devices to personalise service.
• Maintain high standards of speed and accuracy in a high-demand environment.

Skills

What you would do

• Overseeing the running of the shop on a Sunday, including taking keyholder responsibility.
• Supporting a talented and diverse team of volunteers.
• Assisting the wider shop team in achieving sales and fundraising targets.
• Reviewing and processing donated goods and new stock.
• Coming up with creative ideas to help generate new income, with guidance from the Shop Manager.
• Using customer service skills to make sure customers and supporters feel welcome and appreciated.

Skills

What you would do

• Greet customers and provide high-level service throughout the shop.
• Assist at the cash desk, fitting rooms and shop floor.
• Process deliveries and replenish stock.
• Merchandise the latest garments on the shop floor.
• Advise customers on fashion trends, materials and sizing.
• Work varied hours including evenings and weekends.

Skills

What you would do

• Serve guests in the Front Office and Food & Beverage departments from check-in through check-out.
• Handle guest queries in a timely and efficient manner.
• Manage reception duties including check-in/out and complete audit procedures.
• Take and deliver food and drinks orders.
• Provide breakfast, bar, and restaurant service.
• Maintain knowledge of room categories, rates, packages, and promotions.

Skills

What you would do

• Carrying out administrative duties such as printing, filing, typing, copying, binding, and scanning.
• Monitoring stationary levels and ordering office supplies.
• Maintaining computer and manual filing systems.
• Responding to email, telephone, and face-to-face enquiries.
• Greeting and assisting visitors to the department.
• Photocopying and printing documents on behalf of other colleagues.

Skills

What you would do

• Drive forward sales and company objectives.
• Open and close the store.
• Cashing up and banking procedures.
• Assist the team and store management with daily tasks.
• Support stock management at the offsite stockroom, unloading deliveries and sending stock to store.
• Provide the highest standard of customer experience in store.

Skills

What you would do

• Support clients with Defined Benefit pension schemes, including regular valuation work and cutting-edge risk-reduction and scheme design projects.
• Work with investment, communications and administration teams to provide joined-up advice.
• Solve real-world actuarial problems.
• Build technical and consulting skills through practical and classroom learning.
• Communicate results to colleagues and clients.
• Complete actuarial exams with mentor and study support.

Skills

What you would do

• Act as principal viewer for all marketed properties and run viewings efficiently to support Portfolio Managers.
• Maximise conversion of viewings to successful tenancies while delivering exceptional customer service.
• Collect detailed and accurate feedback from viewings to inform Portfolio Managers' and landlord clients' decision-making.
• Support Portfolio Managers to improve performance of assets under management.
• Administer the viewings process accurately and diligently.
• Ascertain individual needs of prospective tenants and provide detailed information about properties and the tenant application process.

Skills

What you would do

• Provide welcoming, personalised customer service to achieve customer service and sales targets.
• Deliver Aveda Services and run in-store events.
• Educate and inspire customers through product knowledge and trend spotting.
• Use social media to engage customers.
• Work retail hours including days, nights, weekends and special events.

Skills

What you would do

• Deliver high-quality food and beverage service to a wide range of guests in a 24/7 hospitality environment.
• Work across student accommodation, cafés, restaurants and hotels.
• Serve guests on a 5-over-7 rota including weekends.
• Support the F&B team in delivering a professional, customer-focused service standard.

Skills

What you would do

• Conduct active patrols of designated areas to detect and deter suspicious activity.
• Perform thorough searches of restricted areas following company policies and procedures.
• Maintain accurate records and complete paperwork related to security incidents and observations.
• Communicate with colleagues, supervisors, and external authorities to report incidents and coordinate responses.
• Provide customer service to employees, visitors, and guests with professionalism and courtesy.
• Respond to emergencies as required.

Skills

What you would do

• Design, support, optimise and continually improve enterprise Oracle Integration Cloud (OIC) solutions.
• Enhance and optimise existing integrations across Oracle and third-party platforms.
• Support complex integration landscapes spanning SaaS, PaaS and on-premise environments.
• Drive improvements in reliability, performance, resilience and scalability.
• Lead technical investigations and complex problem resolution.
• Provide strategic guidance and technical leadership as a trusted advisor to customers.

Skills

What you would do

• Recruit, motivate, develop, and lead a department team; conduct performance appraisals, coaching, and disciplinary actions.
• Lead daily team meetings and delegate projects to drive store goals.
• Oversee customer service standards, floor presence, product placement, and mystery shop results.
• Perform store-level operational procedures and oversee loss prevention and stock loss goals.
• Manage department merchandising, shipment placement, markdowns, transfers, and floor sets in line with fashion trends.
• Maximise departmental sales by analyzing reports, managing stock levels, and reacting to market trends.

Skills

What you would do

• Supervise and direct Front Office and Guest Services Associates and Duty Managers to maintain standards.
• Develop, implement, and enforce policies per Marriott standards.
• Train, develop, and support the front office team including new hires.
• Handle guest complaints as first point of contact.
• Oversee VIP allocations, meet & greets, and arrival experience.
• Manage project implementation and optimize revenue-related and financial aspects.

Skills

What you would do

• Providing excellent customer service to candidates.
• Processing candidates' sign-in and explaining the test process.
• Administering and invigilating tests.
• Ensuring compliance standards and security protocols are adhered to.
• Performing general housekeeping duties.
• Providing support to other test centres as needed.

Skills