Customer Service jobs in Oxford

What you would do

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication and partnership with the management team.
• Attend store meetings, events, and product knowledge sessions.
• Drive Net Promoter Score (NPS) and selling metrics such as conversion, average dollar per transaction, and average unit retail.
• Contribute to Units per Transaction (UPT) by introducing strategic categories.
• Develop and maintain personal customer relationship management (CRM) through clienteling and after-sale engagement.

Skills

What you would do

• Acting as Store Manager in their absence.
• Leading and motivating the store team.
• Driving in-store sales performance.
• Delivering exceptional customer service and building customer loyalty.
• Monitoring stock and ensuring employee safety and well-being.
• Merchandising, space, stock and display.

Skills

What you would do

• Lead, coach, and develop a team of Customer Care professionals.
• Conduct performance reviews and support individual development plans.
• Oversee daily customer care activities, workload allocation, and case management.
• Manage complex customer cases and escalations through to resolution.
• Support high-value and strategic customers and partner with Sales on onboarding and customer success.
• Continuously improve processes relating to order management, returns, RFIs, and account support.

Skills

What you would do

• Grow volume of new sales business and income production to the branch.
• Appraise and instruct residential sales properties.
• Identify potential business opportunities and refer to the appropriate division.
• Ensure quality of customer care.
• Meet and exceed lettings targets.
• Register, qualify and manage applicants.

Skills

What you would do

• Assist customers with sizes, styles, purchases and returns.
• Set up the shop floor with full shelves, tidy fitting rooms and showcase latest fashions.
• Process queries, voids and returns at till points.
• Receive, unpack and check off new deliveries.
• Move products onto the sales floor and ensure correct pricing and high standards.

Skills

What you would do

• Dealing with high volumes of patient notes; preparing clinics and administration duties involved with medical records; supporting the transaction of the medical records process; preparing clinical notes for outpatient and inpatient departments; working calmly in a high volume department.

Skills

What you would do

• Manage high-volume onshore and Tier-2 support queues.
• Review, refine, and optimize tour and activity listings on Viator using content management systems.
• Provide real-time assistance to tour operators via email, live chat, and phone.
• Resolve operational questions and escalate complex concerns.
• Assist with account management, product inquiries, and booking resolutions.
• Partner with internal support teams to resolve overlapping traveler and operator issues.

Skills

What you would do

• Serve customers to a high standard and build friendly relationships with regular and new customers.
• Take customer orders accurately and handle payments using the till system.
• Set up the coffee station with supplies and equipment for each shift.
• Prepare and serve high-quality coffee and beverages to company standards.
• Maintain a clean, tidy, and well-organized coffee station.
• Clean and care for coffee machines and equipment.

Skills

What you would do

• Train and develop new and existing associates to meet service expectations.
• Participate in staff recruitment and hiring.
• Lead by example and communicate store and company goals.
• Analyse sales reports and communicate key performance results.
• Manage the shop floor to ensure high service levels and a positive store environment.
• Coach sales associates on service standards and operating systems.

Skills

What you would do

• Carry out vehicle servicing and repairs at customers' homes or workplaces.
• Diagnose faults where appropriate.
• Use technical knowledge to identify problems and find the right solution.
• Explain repairs and technical information clearly to customers.
• Manage day and scheduled jobs independently.
• Deliver high standard of workmanship and customer service.

Skills

What you would do

• Educate customers on application techniques, routines and product benefits.
• Stay up to date with beauty trends, new launches and the full product assortment.
• Provide expert product guidance across makeup, skincare and fragrance.
• Drive sales through proactive customer connection, upselling and promoting services and the loyalty programme.
• Process transactions accurately and maintain a tidy cash area.
• Receive, check and organise deliveries, support stock counts and maintain accurate inventory.

Skills

What you would do

• Take and fulfil customer orders quickly using digital tools.
• Make food and drink recommendations.
• Maintain food safety standards while managing orders and queues.
• Deliver five-star service under pressure.
• Support colleagues and adapt to where needed during busy periods.

Skills

What you would do

• Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Tailor and promote innovative products and services to create exceptional customer experiences.
• Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring prompt resolution.
• Collaborate with the team to contribute to a positive and high-performing store environment.
• Demonstrate how technology can transform everyday moments for customers.

Skills

What you would do

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with exam testing security and procedures and follow company policies.
• Verify candidate identification documents and explain the exam testing process and rules.
• Proctor and invigilate candidates during exams.
• Troubleshoot technical issues with internal departments such as IT.
• Perform housekeeping duties such as vacuuming floors and sanitizing keyboards and workstations.

Skills

What you would do

• Undertake maintenance, service and repair activities on motor vehicles of all types to meet company and franchise standards.
• Repair, test vehicles and diagnose faults as required by the Service Manager and supervisory staff.
• Replace components, parts, lubricants and consumables and record usage.
• Keep work areas clean, organised and safe from health and safety hazards.
• Complete work within manufacturers' servicing and repair times.
• Advise and report on vehicle faults and servicing requirements, including future servicing/repair needs.

Skills

What you would do

• Support the General Manager in running day-to-day pub operations.
• Lead from the front and set service standards for the team.
• Coach and develop team members.
• Ensure a welcoming customer experience.
• Manage service, food and drink delivery in a busy pub environment.
• Support overall running of the business.

Skills

What you would do

• Handle reservations and resolve customer enquiries while building rapport with a diverse customer base.
• Connect with local business partners, grow a network, and develop lasting relationships.
• Understand financial mechanics including cost control and interpreting profit and loss statements.
• Learn to manage a fleet, plan strategically, and drive operational performance.
• Mentor, train, and develop a team, with opportunities to manage and promote others.

Skills

What you would do

• Greet patients and visitors in person and by phone.
• Register new patients and update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments.
• Notify clinical staff of patient arrivals and communicate delays to facilitate patient flow.
• Answer phones, route calls, and take messages.
• Provide general information such as directions, office hours, and policies.

Skills

What you would do

• Locate, pack and promptly process stock in and out of store.
• Transfer stock to ensure online customers have accurate products.
• Meet deadlines to deliver to customers on time.
• Keep operational areas of the store clean, tidy and organised.
• Work across all store areas including sales floors to offer fast and friendly customer service.
• Report to a Coordinator or Manager as part of the store team.

Skills

What you would do

• Promote optical and hearing services within the store to drive appointments.
• Maintain accurate customer records and manage stock levels.
• Provide outstanding customer service and handle enquiries professionally.
• Assist patients in selecting frames and lenses suited to their needs and lifestyle.
• Perform basic adjustments and repairs.
• Schedule and confirm patient appointments.

Skills