Customer Service jobs in Newcastle

What you would do

• Provide excellent customer service and ensure an exceptional in-store experience.
• Represent the Skechers brand as a brand ambassador.
• Identify and recommend products to meet customer requirements.
• Work with the team to achieve store sales goals.
• Work accurately at a pace to meet deadlines.

Skills

What you would do

• Assist the Parts Manager with daily duties.
• Complete vehicle health checks for the workshop.
• Ensure items are correctly located and maintain stock control.
• Receive orders and ensure returns are up to date.
• Answer customer calls and provide excellent customer care.
• Process all parts orders on the same day.

Skills

What you would do

• Provide leadership and direction to the cost management team.
• Set strategy and ambition for the team.
• Identify, coach and mentor talent.
• Act as a brand ambassador and create a pipeline of opportunity.
• Deliver high quality cost management/quantity surveying services across the full project lifecycle.
• Manage and prioritise multiple projects simultaneously.

Skills

What you would do

• Pack and load products onto vans according to company specifications.
• Deliver orders to internal customers on assigned routes.
• Maintain ongoing communication with the route dispatcher.
• Unload goods as per client specifications.
• Review deliveries with customers to ensure products meet their needs.
• Obtain delivery confirmations from each customer.

Skills

What you would do

• Supporting customers with complex insurance queries and providing clear guidance and reassurance.
• Handling inbound calls from new and existing customers, resolving queries efficiently and professionally.
• Making changes and updates to existing policies accurately and in line with customer needs.
• Assisting customers with online account queries and helping them navigate and manage their services.
• Resolving customer complaints with empathy, professionalism and a focus on fair outcomes.
• Working collaboratively with the team to maintain a positive work environment.

Skills

What you would do

• Greet and welcome guests on arrival, ensuring a warm first impression.
• Check guests in and out using a computerised system.
• Issue keys and provide directions to accommodation.
• Maintain accurate records of guest arrivals and departures.
• Communicate necessary information to housekeeping, kitchen, maintenance, and management departments.
• Provide guests with information about local attractions.

Skills

What you would do

• Talk to new customers interested in taking out AA Motor or Home Insurance.
• Listen and ask questions to understand customer needs.
• Discuss price, cover and options clearly.
• Guide customers through taking out their policy.
• Explain the value of AA Insurance.
• Identify opportunities to sell other products.

Skills

What you would do

• Provide customer support for Partnerize's clients and partners.
• Triage inbound support tickets to relevant members of the team and/or escalate to other teams, adhering to applicable SLAs.
• Follow BAU processes within Customer Support's remit.
• Provide translations of support tickets where necessary.
• Perform basic tasks and processes.
• Provide support, training and guidance to Partnerize's customers, educating and consulting them on how to use the software.

Skills

What you would do

• Support the Store Manager in leading, coaching and developing Sales Associates.
• Drive achievement of sales, customer service and operational targets.
• Provide inspirational, authentic and personalized customer service.
• Oversee retail operations including inventory management and cash reconciliation.
• Work retail hours including days, nights, weekends and special events.

Skills

What you would do

• Provide day-to-day administrative support for the depot, maintaining records and processing paperwork.
• Input data and produce reports.
• Respond to enquiries from colleagues and customers.
• Manage documents, update business systems, and handle filing.
• Support depot management teams with the recruitment process.
• Ensure information is recorded accurately and confidentially, and help managers track key tasks and deadlines.

Skills

What you would do

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Delegate effectively and inspire the team to maximize performance.
• Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction.
• Personally connect with customers, demonstrate products, and consistently achieve individual sales targets.
• Conduct engaging daily team meetings, promote open communication, and recognize achievements.
• Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives.

Skills

What you would do

• Merchandising products to visual merchandising guidelines.
• Putting out deliveries of new stock.
• Maintaining housekeeping standards.
• Setting up promotional activities.
• Working with host management teams to build relationships and identify sales improvement opportunities.
• Traveling between stores within the zone.

Skills

What you would do

• Handle reservations and resolve customer enquiries to deliver exceptional customer service.
• Connect with local business partners, grow a network, and develop lasting relationships.
• Understand financial mechanics including cost control and interpreting profit and loss statements.
• Learn to manage a fleet, plan strategically, and drive operational performance.
• Mentor, train, and develop a team, with opportunity to manage and promote others.

Skills

What you would do

• Provide counter and table service to hotel guests.
• Maintain daily communication with the kitchen regarding orders and promotions.
• Set up and stock the designated bar to required standards.
• Maintain food and general hygiene standards and comply with Health & Safety.
• Operate the till and follow security procedures.
• Deliver courteous, friendly, efficient customer service.

Skills

What you would do

• Design, support, optimise and continually improve enterprise Oracle Integration Cloud (OIC) solutions.
• Enhance and optimise existing integrations across Oracle and third-party platforms.
• Support complex integration landscapes spanning SaaS, PaaS and on-premise environments.
• Drive improvements in reliability, performance, resilience and scalability.
• Lead technical investigations and complex problem resolution.
• Provide strategic guidance and technical leadership as a trusted advisor to customers.

Skills

What you would do

• Answer customer calls and resolve issues on the spot.
• Handle customer inquiries via chat, phone, ticket and email.
• Tackle queries about accounts and contracts, escalating only when necessary.
• Capture learning from queries to support continuous improvement.
• Handle overdue balances and manage client communications.
• Keep systems updated with precision.

Skills

What you would do

• Deliver personalized customer service at the beauty counter.
• Provide expert advice on skincare, colour, and fragrance.
• Conduct skincare consultations and perform RDSE services.
• Drive retail sales towards individual and team targets.
• Engage customers through product demonstrations and storytelling.
• Build customer relationships to encourage loyalty and repeat business.

Skills

What you would do

• Locate, pack and promptly process stock in and out of store.
• Ensure products are accurately processed quickly to the highest standard.
• Meet deadlines to deliver to customers at the promised time.
• Keep operational areas of the store clean, tidy and organised.
• Work across all store areas including sales floors to offer fast and friendly customer service.
• Support the store team and report to a Coordinator or Manager.

Skills

What you would do

• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
• Arrange for medical care, childcare, floral deliveries, and other personalised guest needs.
• Receive and deliver messages, mail, packages, and other guest correspondence.
• Facilitate seamless registration and provide elevated service for high-priority guests.
• Share marketing materials and encourage guests to make use of hotel services, facilities, and programmes.

Skills

What you would do

• Deliver a positive customer experience through conversation and service.
• Support store management in achieving store standards and the VIBE philosophy.
• Participate in daily and department meetings.
• Operate tills and handle shipment tasks and fitting room guidelines.
• Process new shipments and keep receiving and back stock areas clean and organised.
• Complete weekly tasks such as markdowns, re-tickets, transfers and RTVs.

Skills