Customer Service jobs in Cardiff

What you would do

• Support the Store Manager and Assistant Manager in running the store efficiently.
• Coach and mentor the sales team to deliver personalized customer service and achieve sales and customer service targets.
• Carry out start and end of day cash reconciliation.
• Open and close the store on a rota basis.
• Work retail hours including days, nights, weekends and special events.

Skills

What you would do

• Support the General Manager in delivering commercial and operational performance of the club.
• Coach, motivate and develop colleagues.
• Support recruitment, onboarding and retention of staff.
• Deliver performance conversations and feedback.
• Drive revenue streams including memberships, Personal Training and secondary spend.
• Monitor and improve club KPIs and business metrics.

Skills

What you would do

• Lead and motivate the overnight customer service team on a 4-on-4-off rotation (20:00-07:15).
• Provide exceptional customer service via phone, email, live chat and social media.
• Respond to customer complaints and escalate issues as necessary.
• Coach and develop contact centre staff.
• Improve processes, workflows and service quality.
• Drive continuous improvement within the contact centre.

Skills

What you would do

• Perform a variety of hair services such as colours, styling, and treatments.
• Guide personalised consultations to ensure each client receives a bespoke TONI&GUY experience.
• Provide exceptional customer service to clients by actively listening to their needs and preferences.
• Mentor and inspire junior stylists to provide guidance on techniques and trends.
• Support salon operations by maintaining equipment and ensuring functionality.
• Actively promote and maintain the reputation of TONI&GUY.

Skills

What you would do

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP).
• Manage the telephone lines in an effective and timely manner.
• Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations).
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter.

Skills

What you would do

• Manage inbound customer communications related to servicing and arrears.
• Issue regulatory documentation such as statements and redemption quotes accurately.
• Investigate and resolve customer complaints with a focus on fairness.
• Identify and refer issues requiring specialist handling (complaints, vulnerability, fraud).
• Support vulnerable customers and address their specific needs.
• Signpost customers in financial difficulty to collections teams for repayment solutions.

Skills

What you would do

• Deliver fast, friendly customer service on the sales floor.
• Keep the sales floor well stocked, organised, and visually appealing.
• Process deliveries and replenish the sales floor.
• Pick, pack, and transfer stock to meet customer timescales and ensure accurate parcel processing.
• Keep the shop floor and back of house clean, tidy, safe, and organised.
• Support both sales floor and stockroom areas as needed.

Skills

What you would do

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals.
• Provide waxing, tinting, and tweezing services to customers.
• Personally connect with customers to demonstrate products and achieve individual sales targets.
• Conduct daily team meetings and recognize achievements.
• Develop in-store and external events, collaborations, and product launches.
• Monitor inventory levels and report concerns to the Area Manager.

Skills

What you would do

• Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy.
• Sending admission forms and ensuring all information is captured accurately.
• Supporting clinical teams with admin tasks like recording patient notes and processing payments.
• Completing spreadsheets, managing records, and ensuring back office tasks are carried out to a high standard.

Skills

What you would do

• Interact with members via calls, chats, and email to provide timely support while using product knowledge to build rapport.
• Review internal guides and FAQs to identify areas for improvement based on member interactions.
• Contribute to team metrics by meeting KPIs and feeding back trends to managers.
• Participate in Member Support syncs to discuss complex chats and run refresher sessions as the product evolves.
• Own customer problems from start to finish with a right-first-time approach.
• Handle escalations and investigations in a fast-paced environment.

Skills

What you would do

• Deliver mobile security services including patrols, alarm responses, lock/unlock duties, inspections, and escorts.
• Complete vehicle checks and handovers each shift.
• Drive safely and comply with the Highway Code.
• Follow key management and site assignment procedures.
• Report and escalate incidents in line with company policy.
• Accurately record activities using company reporting systems.

Skills

What you would do

• Act as point of contact for tenants and landlords, handling inquiries and booking appointments.
• Provide telephone and written communication throughout the tenancy.
• Triage tenant maintenance requests and resolve issues or escalate to landlords with solutions.
• Arrange works with dedicated contractors and update all parties on progress.
• Log notes and make regular well-being calls to landlords.
• Ensure mandatory compliance and legislation is in place on all properties.

Skills

What you would do

• Support the store management team across all product areas and back of house.
• Run the store when needed.
• Manage a team to deliver service and accurate stock processes while meeting targets.
• Work hands-on alongside the team on commercial and operational activities.
• Keep communication up-to-date and accurate to meet business needs.
• Lead, coach and motivate the team to prioritise customer service and achieve performance targets.

Skills

What you would do

• Provide expert advice and product knowledge on frames, fittings, and lens choices tailored to patients' visual and lifestyle needs.
• Support patients with frame styling, fittings, adjustments, and aftercare.
• Assist with managing more complex prescriptions with support from the wider team.
• Build trust with patients through honest advice and deliver a smooth, positive patient experience from start to finish.
• Assist with day-to-day practice tasks and contribute to the upkeep of displays and equipment.
• Act as a friendly, reliable point of contact for patients and colleagues.

Skills

What you would do

• Lead the cafe team on the shop floor, setting the pace and raising standards.
• Deliver five-star customer service and strong commercial results.
• Use data and insight to drive performance.
• Coach, develop and performance-manage team members.
• Have constructive, sometimes difficult conversations.
• Own standards, safety, availability and operational excellence.

Skills

What you would do

• Support clients to develop and understand their sustainability and decarbonisation requirements.
• Develop, deliver, and review whole life carbon reduction strategies across scoping mechanisms (GLA, LETI, RIBA, RICS, BREEAM).
• Liaise with clients and designers to develop strategies at outset and implement them from early design through construction.
• Deliver assessment certification schemes such as BREEAM and DREAM.
• Deliver sustainability appraisals such as SAW and SEEAM.
• Support project management and programming.

Skills

What you would do

• Achieve individual retail sales goals and exceed targets.
• Demonstrate products to customers and build strong customer connections.
• Provide waxing, tinting, and tweezing services.
• Support in-store, external, and charity events to promote products and boost sales.
• Complete daily and weekly sales tracking worksheets and assist with counter manager administration.
• Maintain a clean, hygienic counter and displays to uphold brand standards.

Skills

What you would do

• Lead the kitchen and make day-to-day cooking decisions.
• Communicate clearly with the team to deliver high-quality meals on time.
• Recognise and lead the team as a whole, maximising their potential.
• Maintain hygiene levels and safety regulations in the kitchen.
• Train and develop a high-performing kitchen team.
• Manage a busy kitchen under pressure during services.

Skills

What you would do

• Lead technical delivery across WME projects covering river and coastal engineering, dams and reservoirs, waterways, ports and maritime infrastructure, flood risk management, climate adaptation and nature-based solutions.
• Act as trusted advisor to clients, driving technical excellence and strategic growth.
• Mentor and develop team members and manage a team of 3–5 staff, supporting welfare, career development and resourcing.
• Promote and integrate emerging technologies into project delivery.
• Expand capabilities in coastal engineering, scour analysis and hydraulics.
• Lead bid development and contribute to commercial and technical tendering.

Skills

What you would do

• Act as the first point of contact for referrals, ensuring patients are connected to the right Marie Curie services quickly and efficiently.
• Manage referrals from healthcare professionals, including GPs, hospitals, district nursing teams and other partner organisations.
• Coordinate referrals and enquiries received via telephone and email, delivering a professional and compassionate service at every interaction.
• Maintain accurate records across multiple systems and databases, ensuring information is processed efficiently and to a high standard.
• Arrange and schedule appointments, assessments and visits for patients and families accessing Marie Curie services.
• Work closely with Senior Nurses and multidisciplinary teams to support seamless care coordination and service delivery.

Skills