Customer Service jobs in Cambridge

What you would do

• Oversee a team of Sales Advisors, driving commercial success and contributing to company growth.
• Support in driving the commercial performance of the store and identifying key opportunities in line with current trends.
• Analyse data and key performance indicators to make informed commercial decisions.
• Lead and inspire the store team, providing guidance, coaching, and support.
• Train, coach, and upskill the sales team to maximise opportunities for future progression.
• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies.

Skills

What you would do

• Conduct routine property visits and upload photographic evidence with professional commentary.
• Complete detailed, accurate visit reports using company systems.
• Identify and report maintenance issues, compliance risks, damage, misuse, health & safety concerns, and tenancy breaches.
• Complete professional inventories prior to tenancy start and conduct check-in appointments with tenants.
• Conduct check-out inspections and produce accurate, evidence-based check-out reports.
• Identify fair wear and tear vs. tenant damage to support deposit negotiation.

Skills

What you would do

• Lead technical delivery across WME projects covering river and coastal engineering, dams and reservoirs, waterways, ports and maritime infrastructure, flood risk management, climate adaptation and nature-based solutions.
• Act as trusted advisor to clients, driving technical excellence and strategic growth.
• Mentor and develop team members and manage a team of 3–5 staff, supporting welfare, career development and resourcing.
• Promote and integrate emerging technologies into project delivery.
• Expand capabilities in coastal engineering, scour analysis and hydraulics.
• Lead bid development and contribute to commercial and technical tendering.

Skills

What you would do

• Provide consultative support and advice to users on how to best use Gearset and streamline their development process.
• Diagnose and debug complex issues by developing a deep understanding of Gearset, Salesforce, and user challenges.
• Serve as the first point of call for users, prioritising and responding to questions through in-app chat, email, and technical screen-shares.
• Champion customer views within the company and influence product development by collecting and digesting user feedback across product, marketing, and sales teams.
• Own and contribute to support documents, ensuring clarity and accuracy while researching and writing new content to fill gaps.
• Maintain high-quality written and spoken communication across all customer interactions.

Skills

What you would do

• Check event and conference rooms according to event specifications and hotel standards.
• Welcome event organisers, delegates, and guests.
• Liaise with clients throughout events to ensure requirements are met.
• Set up and replenish refreshments, buffet stations, and break-out areas.
• Coordinate with kitchen, bar, housekeeping, maintenance, and reception teams.
• Monitor event schedules and ensure timely room turnover and event transitions.

Skills

What you would do

• Serve and sell food products to customers, recommending and selling new products.
• Fill shelves and maintain stock presentation.
• Use digital tools such as the Sparks App and in-store devices to support the customer experience.
• Work across various areas of the store adapting to changing demands.
• Deliver fast, high-pressure customer service and support sales growth.

Skills

What you would do

• Monitor cash collection of outstanding balances within an allocated portfolio and work towards monthly collection targets.
• Issue customer statements and dunning letters following credit control procedures.
• Contact customers by telephone using the correct protocol and follow internal escalation processes.
• Answer customer queries and ensure timely, professional responses.
• Allocate customer payments and maintain the debtors spreadsheet.
• Establish and maintain effective lines of communication with sales and technical teams globally.

Skills

What you would do

• Deliver warm, confident, and engaging customer service using Farm Boy Service Standards.
• Provide floor supervision and team support by delegating tasks, coordinating meal breaks, receiving and storing orders, completing 2x2s, and ensuring daily readiness for business.
• Package, stock, and rotate display counters and shelves to maintain product quality, freshness, and presentation standards.
• Provide hands-on training and coaching focused on floor operations, department standards, and service excellence.
• Promote company policies and communicate department updates and business objectives.
• Support the team with additional duties on a periodic basis.

Skills

What you would do

• Conduct routine property visits and inspections across the portfolio.
• Complete detailed visit reports using company systems, including photographic evidence.
• Perform inventories and check-in appointments with tenants prior to tenancy start.
• Conduct check-out inspections at tenancy end and produce evidence-based reports.
• Identify and report maintenance issues, compliance risks, and health and safety concerns.
• Support deposit negotiation by identifying fair wear and tear versus tenant damage.

Skills

What you would do

• Offering attentive customer service from fitting rooms to tills.
• Keeping the store clean, well-stocked, organised, and beautifully presented.
• Monitoring customer reactions to recommend adjustments to visual displays and stock levels.
• Working with colleagues to support the team.
• Championing recycling programme and promoting repair services.
• Contributing to content creation for social media campaigns, styling app, or livestream channel.

Skills

What you would do

• Support the General Manager with day-to-day running of a busy, food-led pub.
• Take ownership of shifts and lead the team in the General Manager's absence.
• Coach, motivate and develop the team.
• Lead from the front, setting the standard for great service and creating memorable customer experiences.
• Help drive sales, performance and standards across the pub.
• Build strong relationships with customers and develop the pub's reputation in the local community.

Skills

What you would do

• Diagnose and repair faults on a complete range of vending and coffee equipment within an assigned area.
• Complete servicing and maintenance work at first visit to minimise downtime.
• Prioritise machines with persistent breakdowns.
• Access and use technical manuals and documentation for equipment being serviced.
• Attend training courses to maintain workmanship standards.
• Maintain customer relations and follow customer procedures and Health & Safety policies.

Skills

What you would do

• Welcome and advise customers on designer and contemporary fashion.
• Ask the right questions and style with intent.
• Stay sharp on collections, brands, and trends.
• Deliver promotions, loyalty perks, and upselling opportunities.
• Handle transactions accurately.
• Keep the shop floor presentation flawless.

Skills

What you would do

• Liaising with clients and third parties to obtain information and understand their circumstances and objectives.
• Preparing tax returns and repayment claims to ensure compliance obligations are met accurately and on time.
• Helping clients understand their upcoming tax liabilities and relevant tax matters.
• Assisting with preparation of client advice, including technical tax research, strategic planning and drafting reports and recommendations.
• Corresponding with clients, HMRC and other third parties by phone, email and letter.
• Reviewing financial controls, supporting due diligence assignments and helping clients navigate complex tax matters.

Skills

What you would do

• Responding to roadside breakdowns across varied locations and weather conditions.
• Diagnosing and repairing vehicle faults on the spot to get members back on the road.
• Operating independently in a company van, starting and finishing from home.
• Using technical knowledge and communication skills to ensure a positive customer experience.
• Adapting to new technology and tools provided for the role.
• Working flexible shift patterns including evenings, weekends, and Bank Holidays.

Skills

What you would do

• Carry out vehicle servicing and repairs at customers' homes or workplaces.
• Diagnose faults and identify problems using technical knowledge.
• Explain repairs and technical information clearly to customers.
• Manage the day and scheduled jobs independently.
• Deliver high standards of workmanship and customer service.

Skills

What you would do

• Assist customers with sizes, styles, purchases and returns.
• Set up the shop floor with full shelves, tidy fitting rooms and showcase latest fashions.
• Process queries, voids and returns at till points.
• Receive, unpack and check off new deliveries.
• Move products onto the sales floor and ensure correct pricing and high standards.

Skills

What you would do

• Deliver engaging customer service at every stage of the customer journey.
• Use product knowledge and sales training to drive sales and increase profits.
• Proactively understand customer needs and resolve queries.
• Work flexibly across the shop supporting the wider team, including till support, stock replenishment, price ticketing and general shop-keeping.
• Identify areas of improvement and implement solutions.
• Support accurate stock counts to protect profits.

Skills

What you would do

• Deliver personalized customer service and build customer relationships and loyalty.
• Process transactions accurately at the cash desk.
• Provide personalized assistance and answer customer questions.
• Use product knowledge and promotions to drive add-on sales.
• Maintain a clean, organized, visually appealing sales floor.
• Support daily store operations.

Skills

What you would do

• Deliver surgical instruments to Nuffield Hospitals and third-party customers.
• Drive 7.5T vehicles across the South and East of England to collect and deliver medical instrumentation.
• Act as an ambassador for the unit, serving as the first point of contact for customers.
• Maintain tachograph records correctly.
• Receive and check delivery of medical devices from customers.
• Maintain quality records and ensure good record keeping.

Skills