Customer Service jobs in Brighton

What you would do

• Investigate all sides of claims, gathering evidence from systems and other teams.
• Communicate findings in writing and via telephone to customers.
• Decide claim outcomes and ensure information is communicated intelligibly.
• Case-work incoming claims to ensure research and decisioning within 90 days.
• Identify claim exemptions (e.g., Debtor-Creditor-Supplier agreement) and communicate principles.
• Handle complaints on claim outcomes.

Skills

What you would do

• Help customers discover products from the latest footwear, clothing and accessories.
• Build complete fits and make product recommendations.
• Learn brands, trends and product stories to support customers.
• Support key trading events including Black Friday, Christmas Eve and Boxing Day.
• Contribute to store targets and build customer confidence.
• Keep the store looking great, organise stock and ensure customers feel welcome.

Skills

What you would do

• Grow volume of new sales business and income production to the branch.
• Conduct appraisal and instruction of residential sales properties.
• Identify potential business opportunities and refer to appropriate divisions.
• Ensure quality of customer care.
• Meet and exceed targets for lettings business.
• Register, qualify and manage applicants.

Skills

What you would do

• Accurately pick on vehicle and deliver customer orders.
• Maintain product temperatures in a multi-temperature-controlled vehicle.
• Complete DVSA-compliant vehicle checks to ensure roadworthiness.
• Manually handle food produce to customer premises in compliance with health and safety, hygiene and related legislation.
• Work a Monday to Friday shift (6:00-15:30) in a shift system.

Skills

What you would do

• Monitoring shared mailboxes and reviewing incoming emails promptly; categorising, logging and routing work into the right place; responding to routine enquiries and redirecting messages to the correct teams; maintaining accurate records of correspondence and case activity; prioritising urgent or time-sensitive messages and escalating issues when needed; extracting key information from emails and updating work trackers; preparing documents, organising files and supporting day-to-day admin activity; identifying missing information and requesting clarification to help cases progress.

Skills

What you would do

• Evaluate technical skills, sales techniques, customer service and soft skills within customer interactions across call, email and live chat.
• Conduct real-time and retrospective quality assessments to ensure quality standards are met.
• Ensure processes have been adhered to by agents and regulatory requirements have been met.
• Achieve team and individual KPIs and SLAs as set by the QA Team Leader.
• Provide coaching and feedback to Agents and suppliers on the standard of their evaluations.
• Identify and raise improvement opportunities, bringing insights and ideas to the QA Team Leader.

Skills

What you would do

• Dusting, polishing, and vacuuming bedrooms and bathrooms.
• Refreshing towels and linen as required.
• Stripping and making beds.
• Cleaning bathrooms.
• Reporting maintenance issues and safety hazards.
• Working as part of the housekeeping team to exceed guest expectations and support the Head Housekeeper.

Skills

What you would do

• Welcome customers into the branch and understand their needs, offering trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them.
• Support customers in person, over the phone and through digital services.
• Work closely with colleagues in a busy branch environment to deliver excellent customer service at peak times.
• Follow processes, spot potential issues, and escalate concerns where needed to protect customers and Nationwide.

Skills

What you would do

• Carry out regular maintenance and repairs on water treatment systems.
• Handle the installation and troubleshooting of equipment directly at clients' locations.
• Efficiently oversee service schedules to reduce downtime for customers.
• Keep precise records of service visits and communicate any issues or suggestions.
• Engage with customers to grasp their needs and deliver outstanding customer service.
• Weekly visits to the designated Service Centre to replenish parts and supplies.

Skills

What you would do

• Advise customers on home improvement projects and products.
• Deliver sales and upselling.
• Manage stock.
• Set up and maintain product displays.
• Ensure the store looks presentable.
• Train in paint-mixing and cutting timber.

Skills

What you would do

• Provide hair styling and colouring services to clients in a premium salon environment.
• Deliver an authentic TONI&GUY client experience and build a loyal clientele.
• Attend TONI&GUY Academy training and develop skills.
• Work in a fast-paced, commission-based role including retail sales.

Skills

What you would do

• Prepare, cook, and present food that meets specs and customer expectations.
• Maintain hygiene levels and safety regulations in the kitchen.
• Communicate with the team to deliver high-quality meals on time.
• Keep up to date with new products, menus, and promotions.
• Work under pressure in a busy kitchen and help out in different areas of the kitchen as needed.

Skills

What you would do

• Support the Store Manager in leading, coaching and developing Sales Associates.
• Drive sales, customer service and operational targets.
• Supervise and mentor team members.
• Manage inventory and cash reconciliation.
• Operate retail point-of-sale software.
• Provide personalized customer service.

Skills

What you would do

• Assist customers with sizes, styles, purchases and returns.
• Set up the shop floor with full shelves, tidy fitting rooms and showcase latest fashions.
• Process queries, voids and returns at till points.
• Receive, unpack and check off new deliveries.
• Move products onto the sales floor and ensure correct pricing and high standards.

Skills

What you would do

• Drive a patrol van to attend roadside breakdowns across varied locations and weather conditions.
• Diagnose and solve vehicle problems on the spot using technical knowledge.
• Perform roadside repairs to get members' vehicles moving again safely.
• Communicate clearly with members to ensure a positive customer experience.
• Work independently while remaining part of a supportive team.
• Utilize provided technology and tools during callouts.

Skills

What you would do

• Deliver excellent customer service while supporting store sales goals.
• Help customers select eyewear based on lifestyle, prescription, and budget.
• Dispense eyeglasses and contact lenses and provide lens training (as permitted by state law).
• Educate customers on eyewear and contact lens care.
• Maintain accurate customer and patient records.
• Communicate order status and answer incoming phone calls.

Skills

What you would do

• Perform general and deep cleaning throughout the club to uphold hygiene standards.
• Greet members warmly and provide prompt, professional assistance.
• Report lost property, accidents, maintenance needs, and other incidents.
• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations.

Skills

What you would do

• Clean, maintain and prepare facilities and equipment regularly, ensuring all areas are safe, clean and welcoming.
• Assist in the delivery of children's parties and events, helping to ensure they run smoothly and successfully.
• Act as first point of contact for customers, providing friendly and professional service.

Skills

What you would do

• Accurately process stock quickly to the highest standard, including scanning, unpacking, hanging, size cubing and putting stock away.
• Present stock attractively and place it on sales floors or in stockrooms correctly.
• Keep operational areas of the store clean, tidy and organised.
• Offer fast and friendly customer service from back or front areas of the store, working on the sales floor as needed.
• Work as part of the store team, reporting to a Coordinator or Manager.

Skills

What you would do

• Provide welcoming, inspirational and personalised in-store customer service.
• Combine creative and technical expertise as a make-up artist to educate and delight customers.
• Work as part of a team to create impact with in-store events.
• Ensure the store achieves high standards of visual merchandising.
• Work retail hours including days, nights, weekends and special events in a fast-paced environment.

Skills